LAS RUINAS BATHHOUSE & GYM — TERMS OF SERVICE AND LIABILITY WAIVER
Last Updated: December 1, 2025
These Terms of Service (the “Terms”) govern your access to and use of the facilities, website, online services, and on-site activities provided by Las Ruinas Bathhouse & Gym LLC (“Las Ruinas,” “we,” “our,” or “us”).
By entering our facilities, booking a service, using our website, or signing the Assumption of Risk, Release of Liability, Waiver of Claims, and Indemnity Agreement (the “Waiver”), you agree to be legally bound by these Terms.
If you do not agree, you may not use our Services.
1. DEFINITIONS
“Services” means access to the Las Ruinas Bathhouse & Gym facilities and any related activities, including but not limited to sauna and steam rooms, relaxation pools, cold plunges, gym equipment, treatment rooms, wellness spaces, outdoor areas, retail areas, and any programs, workshops, classes, events, or experiences offered by Las Ruinas.
“Facility” means all indoor and outdoor premises located at 104 Calle De La Cruz, San Juan, Puerto Rico, including reception areas, changing rooms, showers, saunas, steam rooms, pools, walkways, stairways, patios, vegetation areas, hammocks, swings, hallways, and any equipment therein.
“Guest,” “you,” or “your” means any person accessing or using the Services.
2. ELIGIBILITY
By using the Services, you represent and warrant that:
You are at least 18 years old, or accompanied by a legal guardian if permitted by our policies.
You are physically fit and do not suffer from any medical condition that would make participation unsafe.
You are not under the influence of drugs or alcohol in a way that may endanger yourself or others.
You will comply with all posted rules, staff instructions, and safety requirements.
Las Ruinas reserves the right to refuse service to any person whose behavior, condition, or conduct poses a risk to themselves, other guests, or staff.
3. HEALTH AND SAFETY
You acknowledge and agree that:
The use of saunas, steam rooms, cold plunge pools, gym equipment, and related facilities carries inherent risks, including but not limited to slips, falls, heat-related illness, fainting, cardiac events, drowning, allergic reactions, exposure to infectious diseases, and contact with chemical agents used for cleaning and sanitation.
There are no lifeguards or on-site medical personnel.
You must follow all posted instructions, temperature warnings, and time limits.
If you have any medical condition—including heart conditions, respiratory issues, pregnancy, high or low blood pressure—you should consult a physician before using the Facility.
You may be removed from the Facility for unsafe behavior, intoxication, harassment, or refusal to follow staff instructions.
4. ASSUMPTION OF RISK
By accessing the Facility or using the Services, you voluntarily and expressly acknowledge that:
Use of the Facility involves many risks, dangers, and hazards, including but not limited to slips, falls, burns, dehydration, chemical exposure, heat stress, cold shock, muscle strains, allergic reactions, equipment malfunction, acts or omissions of other guests, and exposure to infectious agents.
You freely and voluntarily assume all such risks, including the risk of personal injury, illness, property loss, or death.
Nothing in these Terms waives rights that cannot legally be waived under Puerto Rico or U.S. Law.
5. RELEASE OF LIABILITY (TO THE MAXIMUM EXTENT PERMITTED BY LAW)
To the fullest extent allowed by applicable law, you agree that:
You release Las Ruinas and its owners, officers, employees, agents, contractors, insurers, successors, and affiliates from all liability for injuries, damages, or losses arising from your use of the Facility, except to the extent caused by Las Ruinas’ gross negligence, reckless misconduct, or intentional acts.
You agree not to make any claim or demand against Las Ruinas for injuries or damages arising from ordinary negligence.
You agree to indemnify and hold harmless Las Ruinas from claims arising from:
Your actions,
Your violation of these Terms, or
Injury or damage you cause to others while using the Facility.
This release applies to you and all persons acting on your behalf, including heirs, personal representatives, and assigns.
6. ALCOHOL USE
Alcoholic beverages may be sold or available on-site. By consuming alcohol, including consuming it off-site prior to entering the Facilities, you acknowledge and agree that:
Alcohol may amplify risks associated with heat, cold, dehydration, or physical exertion.
You remain solely responsible for your own consumption and conduct.
Las Ruinas may deny service, remove a guest, or refuse entry to anyone appearing intoxicated.
7. PERSONAL BELONGINGS
Lockers are provided for temporary convenience only.
Las Ruinas is not responsible for lost, stolen, or damaged property, except where required by law.
We recommend leaving valuables at home.
8. PAYMENT, BOOKING, AND CANCELLATION POLICIES
All purchases, entry fees, and service fees are non-refundable unless otherwise stated.
Spa or treatment cancellations require at least 24 hours’ notice; otherwise charges may apply.
Prices are subject to change without notice.
9. USER CONDUCT
Guests must not engage in:
Harassment, physical or verbal abuse
Sexual misconduct or inappropriate contact
Use of cameras or recording devices in prohibited areas
Disruptive or unsafe behavior
Damage or misuse of property
Violation of these rules may result in immediate removal and possible legal action.
10. GDPR AND PRIVACY NOTICE (EU & INTERNATIONAL COMPLIANCE)
If you are located in the European Union/EEA or otherwise protected under international privacy law, you have the right to:
Know what personal data we collect
Request access, correction, or deletion
Withdraw consent
Request data portability
File a complaint with your local Data Protection Authority
Las Ruinas processes personal data solely for operational, safety, booking, and legal compliance purposes.
Data may be transferred to servers in the United States or Puerto Rico, subject to lawful safeguards.
A full Privacy Policy will be available on our website.
11. INTELLECTUAL PROPERTY AND MEDIA CONSENT
You grant Las Ruinas the right to photograph, film, or otherwise record you within common areas of the Facility, and to use your image in promotional or advertising materials unless you notify us in writing at the time of check-in.
Photography is prohibited in locker rooms, bathrooms, and other designated areas.
12. MODIFICATIONS TO TERMS
Las Ruinas may modify these Terms at any time.
Updated Terms will be posted on the website, and continued use of the Services constitutes acceptance of the revised Terms.
13. GOVERNING LAW AND VENUE
These Terms are governed by the laws of the Commonwealth of Puerto Rico.
Any dispute, claim, controversy, or cause of action arising out of or relating to this Agreement, the use of the facilities or services of Las Ruinas Bathhouse & Gym LLC (“Las Ruinas”), or any interaction with Las Ruinas, whether based in contract, tort, statute, regulation, or equity (collectively, a “Dispute”), shall be resolved exclusively and finally under Puerto Rico Law with venue at the Court of First Instance, Superior Part, sitting in San Juan, P.R.
The parties knowingly and voluntarily waive any right to a trial by jury
Class Action Waiver.
To the fullest extent permitted by applicable law, any litigation shall be conducted on an individual basis.
The parties expressly waive any right to bring, join, or participate in any class action, collective action, or representative action, whether in arbitration or in court.
14. SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.
15. CONTACT
For questions about these Terms or your rights, contact us at:
BOOKING TERMS & CONDITIONS
(Effective as of: December 1, 2025)
These Booking Terms & Conditions (“Booking Terms”) govern all reservations, purchases, admissions, spa treatments, events, and other services booked through www.lasruinas.com, our mobile systems, third-party booking vendors, or in person at Las Ruinas Bathhouse & Gym LLC (“Las Ruinas,” “we,” “our,” or “us”).
By placing a booking, you agree to these Booking Terms, the Website Terms of Use, the Privacy Policy, and the Assumption of Risk & Liability Waiver required for entry.
1. Eligibility for Bookings
1.1 You must be 18 years or older to make a booking.
1.2 Guests under 18 may enter only when explicitly permitted and only with a parent or legal guardian.
1.3 You represent that the information you provide is accurate and that you are legally able to enter into binding agreements.
2. Booking Process & Payment Authorization
2.1 A booking is confirmed only after full payment or valid payment authorization.
2.2 By submitting your payment information, you authorize Las Ruinas to charge the applicable amount, taxes, and fees.
2.3 Las Ruinas may use third-party platforms (e.g., Stripe, Toast, Mariana Tek) to process payments.
2.4 All guests must present valid identification upon request.
3. Pricing & Taxes
3.1 Prices are listed in U.S. Dollars (USD) and are subject to applicable Puerto Rico taxes.
3.2 Prices may change at any time prior to booking confirmation.
3.3 Promotions and discounts may have restrictions and are subject to availability.
4. Cancellation, Modification & No-Show Policies
Policies may differ depending on the type of booking:
4.1 Day Passes & General Admission
Cancellations allowed up to 24 hours before the start time → full refund
Cancellations within 24 hours → no refund
No-shows (failure to appear) → no refund and no credit
4.2 Spa Treatments / Massages / Wellness Services
Cancellations must be made at least 24 hours in advance → refund or credit
Cancellations inside 24 hours → 100% charge applies
Late arrival of more than 10 minutes may shorten your service without refund
No-show → full charge, no refund
4.3 Membership Bookings
Membership policies (billing cycles, freezes, cancellations, and upgrades) are governed by the Membership Agreement that members must sign.
4.4 Special Events / Private Bookings
Subject to event-specific cancellation policies
Deposits may be non-refundable
Damage deposits may apply
5. Entry Requirements & Mandatory Waiver
5.1 All guests must sign the Liability Waiver before entering the premises.
5.2 Guests who do not sign the Waiver will not be allowed entry, and no refund will be issued.
5.3 Guests may be required to present valid identification.
6. Health, Medical & Safety Requirements
6.1 By booking, you acknowledge that Las Ruinas involves heat, cold exposure, physical exertion, and elevated sensory conditions.
6.2 You must disclose any conditions that may affect safe participation, including:
Pregnancy
Cardiovascular issues
Heat sensitivity
Respiratory conditions
Mobility limitations
Health conditions impacted by sauna/steam/hydrotherapy
6.3 Las Ruinas reserves the right to refuse service for safety reasons.
6.4 Intoxicated guests will be denied entry with no refund.
7. Conduct, Behavior & Grounds for Immediate Removal
You agree to comply with all posted rules and staff instructions.
Las Ruinas may remove any guest without refund for:
Aggressive, disruptive, or disrespectful behavior
Harassment or inappropriate conduct
Intoxication or drug use
Violating privacy or recording other guests
Damage to property
Violations of health, safety, or hygiene standards
Removal is at the sole discretion of management.
8. Personal Belongings
8.1 Lockers are provided for temporary use only.
8.2 Las Ruinas is not responsible for loss, theft, or damage to any personal property.
8.3 Unclaimed items may be discarded after a reasonable period.
9. Gift Cards & Credits
9.1 Gift cards are non-refundable and not redeemable for cash.
9.2 Credits or promotional vouchers may expire according to their terms.
9.3 Lost or stolen gift cards will not be replaced.
10. Service Interruptions, Closures & Force Majeure
Las Ruinas may modify or cancel bookings due to:
Weather
Safety concerns
Equipment failures
Mandatory government orders
Events beyond our control including “acts of God”.
When Las Ruinas cancels a booking, you may receive:
A refund or
A credit for future use
Las Ruinas is not liable for any additional costs (e.g., travel, lodging).
11. Chargebacks & Payment Disputes
By booking, you agree:
Not to seek a chargeback without first contacting Las Ruinas
That unjustified chargebacks may result in:
Account suspension,
Collection actions, or
Recovery of fees and administrative costs
This paragraph is enforceable under Puerto Rico law.
12. Photography & Recording
12.1 No recording, photography, or filming of other guests is permitted.
12.2 Staff may ask you to stop recording at any time.
12.3 Violation may result in removal without refund.
13. Limitation of Liability
To the fullest extent permitted by law:
Las Ruinas shall not be liable for indirect, incidental, punitive, or consequential damages.
Physical entry to the facility is governed by the separate Waiver, which must be signed on-site.
This clause does not exclude liability where prohibited by Puerto Rico law (e.g., gross negligence).
14. Governing Law & Venue
These Booking Terms are governed by the laws of the Commonwealth of Puerto Rico, with exclusive venue in San Juan, PR.
15. Updates to Booking Terms
Las Ruinas may revise these Booking Terms at any time.
Updated versions will be posted on the Website and become effective immediately.
Your continued use of the booking system constitutes acceptance.
16. Contact
For questions regarding bookings:
Email: hello@lasruinas.com
Business Address: Viejo San Juan, Puerto Rico